How to Develop Alexa’s Sales Skills

alexa on table

There are lots of possible answers to this question depending on the way you look at it. For instance, some people may say that Alexa was developed by a large software company to help businesses process more sales. On the other hand, you can also say that she was developed by an experienced consultant, who came up with a framework for an assistant with artificial intelligence — in this case, a very different approach from software companies developing programs for human assistants.

So, how did Alexa develop quick sales skills without relying on programmers? The short answer is that Alexa is a computer program that receives instructions, makes a series of decisions about the actions to take based on pre-programmed standards, and then expresses those choices using appropriate vocabulary, grammar rules, and expression. In short, Alexa is a skills database. The developers of the program, however, took a further step by building Alexa with built-in intents and strategies.

As described above, Alexa was built using a user database of built-in intents and a set of strategies built on those intents. The idea behind the user database is that the system would be more effective if the people who use it have skills and phrases that they regularly use. An example might be the skills needed to order products online. If the website visitor uses the phrases “order now”, “buy today”, or “free shipping” then the website can easily learn what those phrases mean and pre-programmed phrases for those phrases can be used when necessary to deliver the intended message.

alexa on table

Built-in intents and strategies

The second strategy for developing skills and learning schemes is to build Alexa with built-in intents and strategies. When a user enters a shopping site address and enters a credit card number, the website can learn what kind of shopping experience he prefers and pre-program a series of messages for that person. The most important variable here is the URL because it will be translated into whatever language the customer chooses. If the URL is “order now” then the shopping site should offer a list of available delivery options and it should automatically change to “pick up at my door” if the customer leaves any destination selection blank.

Associate user orders with utterances

The third strategy is to associate user orders with utterances. When a user enters a shopping website address and enters a credit card number, the website can associate that address with a series of uttered phrases. If the website has a shopping section, it can collect the shopping list it has received from Alexa and stores it in a data table. The collection of shopping list should be controlled by the developer. It may be possible to use a form to automate the collection of lists. The URL for each item in the shopping list could be taken on receipt of each sale which will be displayed in the Alexa interface.

Store the customer’s data accessible to Alexa

The fourth strategy is to store the customer’s data in a way that it can be accessed by the Alexa platform. Each customer order should have a unique URL that is associated with an absolute URL for that order. If there are multiple user orders with different utterances for each order, it may be necessary to store each order separately in the database. The URLs for each URL could be “buy now” or “add to cart”. The developers need to ensure that all data is properly persisted between development and maintenance.

Use to determine customer’s intent

The fifth strategy is to use Alexa’s advanced capability of being able to determine a customer’s intent. Alexa will determine whether a user says “I want to” or “I am trying to”. In addition, Alexa will also determine whether the user says “buy now” or “add to cart”. With these intents, the developer will be able to categorize the user based on their requests.

Make web site respond to Alexa

The final strategy to use Alexa develop is to make the web pages in your website respond in an appropriate manner to the request the user makes. The Amazon. Alexa web services support several different strategies for doing this. The first strategy is to use the standard expressions that are part of the HTTP request. These expressions take a request type, parameters, and request destination and transform them to an XML format string that has the right format for the response. The second strategy that can be used in developing skills for Alexa is to write function expressions that return a typed value.